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F.A.Q.

Got a question? We have an answer.

 

 

Our most commonly asked questions


how long does it take to get my order?

Production on all jerseys takes 3-4 weeks from the time of your approval, though we cannot guarantee completion dates without a rush fee. Certain items such as event jerseys or sale items may take longer. This production time does not include shipping.


I need my order Soon, what are my options?

If you place your order online, there are several jerseys available where you can add a rush fee to your order. Please note these rushes do not begin from the date you order but from the date you approve your mockup. If you do not order a rush online, but find you need it sooner than our standard production simply reply to your mockup email with the date you need in hand and our designers will send you a link to pay online.


Will I be able to see a mockup of the jersey?

Yes! All items placed online go into our queue to be set up by a designer. You will receive a mockup via email within two business days. If you do not receive a mockup from us, please contact us as the email may be going to your spam account.

 

do you accept returns or exchanges?

We do not accept any returns or exchanges on custom items. Instock items such as 40 under 40 jerseys can be exchanged within 10 days of the date of purcahse. 

 

What fabric are the jerseys made of?

All of our jerseys are 100% polyester. They are dry wicking and very breathable.

 

What sizes do you offer?

We offer a variety of fits (Mens, womens, Women's Plus and Youth). sizes range from XS to 8XL.

 

Do your jerseys run large or small?

Our sizes are fairly true to fit. You can view our size chart HERE for more information. If you are still unsure of sizing, we can ship you a few sizes for you to try on. This is $15 to cover shipping costs, but may delay your ordering process by a week or two.

 

What collar styles do you offer?

We offer a 1/4 zip, a button polo, a crew collar (similar to a tshirt) and a vneck. Please note that some collar styles are not available on the Youth Fit. See below for picture Descriptions:

collartypes

 

How do you wash these jerseys?

We recommend washing the jerseys in warm or cold water with like colors. Don't worry about the colors fading or bleeding as the ink is pressed within the fibers during production. You can line dry or tumble dry low to complete your washing cycle. We do not recommend using irons.

 

I don't really see anything I like online, how can I order something custom?

Not seeing anything that is sparking your interest on our website? We can create something completely unique for you! All you have to do is email us to get started at sales@high5gear.com.

 

Can I choose a font for my name?

Our designers will select something we think looks best, but once you receive your mockup you can request a change. Take a look HERE and let us know the name of the font you would like.

 

Can I put my signature on my jersey?

Yes, simply sign a white piece of paper with a thick marker an send us a photo. We will vectorize your name and apply it to your mockup! You can do this process once you receive a mockup and are working via email with a designer.

 

How Can I add a custom logo to my jersey?

You can provide us with a custom logo in vector format. This will be a file typically ending in .ai or .eps. This is a true original format of a logo as created by the designer who made the logo. We can occasionally use other formats but we cannot guarantee printing quality.

 

Do you create custom logos?

We do not design custom logos. If you do have a logo that isn't in the original format, we can redraw at a rate of $60 per hour; most typically take around 3-4 hours to recreate. We would require a release stating you are the original owner of the logo.

 

How long does the approval and mockup process take?

Once you place your order online or provide us via email with all the details for your order, we will reply with a mockup within two business days. Anytime you have changes, please allow another day or two for changes. Please keep this in mind if you have an order that might need to be rushed as this time does not affect the production time.

 

Do you offer bulk pricing for teams, schools and larger orders?

We can offer discounted pricing for larger orders. Pricing is based on your turnaround time, style of jerseys, logos, etc. Email us to get a quote!

 

If I order a jersey this year, can I reorder the same jersey next year?

Yes! We will keep your files for reorders. Simply email in with your old order number and details of what you are looking for. Please note that while we try to match colors and fabrics the same from year to year, there may be some differences due to upgrading equipment and fabrics.

 

How Long will it take to ship?

Items are shipped via the method you select online. We offer a variety of shipping options. We are located in Milwaukee, WI. Typically items take under a week to ship within the contiguous US.

 

 


Have more questions?

Email Sales@high5gear.com